Frequently Asked Questions

Have questions? We've got answers. Browse through our most frequently asked questions below.

What Metals Do You Use?

All Paige Averi pieces are crafted in 14k and 18k solid gold. We believe in building jewelry that lasts — which is why we never compromise on the materials we use.

What Kind Of Stones Do You Work With?

We use only natural, ethically sourced precious and semi-precious gemstones. Each stone is carefully selected for its quality, character, and beauty.

Will My Jewelry Tarnish?

Because we work exclusively in solid gold, our pieces are built to resist tarnishing over time. With proper care, your Paige Averi jewelry will look just as beautiful years from now as the day you first wore it.

Is Your Jewelry Hypoallergenic?

Solid gold is naturally hypoallergenic and a great choice for sensitive skin. If you have specific metal sensitivities, we recommend 18k gold for its higher purity content.

What If My Size Isn't Available?

No worries! We can make most pieces in additional sizes. Visit our Special Orders page to submit your request and we'll follow up with a quote.

What Payment Methods Do You Accept?

We accept all major credit/debit cards, as well as Shop Pay, Apple Pay, Google Pay, PayPal, Klarna and Buy Now Pay Later.

Can I Modify Or Cancel My Order After Placing It?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate, but we cannot guarantee modifications once an order is in production. Please contact us here to initiate a request.

Do You Offer Gift Wrapping?

Every Paige Averi piece arrives in our signature packaging. If you'd like to include a personal note, simply add your message at checkout, or contact us through our Contact Page.

Do You Offer Gift Cards?

Yes! Paige Averi gift cards are available and never expire.

How Do I Care For My Jewelry?

To keep your pieces looking their best:

  • Store each piece separately in a soft pouch or jewelry box to prevent scratching
  • Remove jewelry before swimming, bathing, or applying lotions and perfumes
  • Gently clean with a soft, lint-free cloth after wearing
  • Avoid exposing your pieces to harsh chemicals or extreme temperatures
  • Clean under warm water
Do You Offer Repairs Or Resizing?

We handle repair and resizing requests on a case-by-case basis. Reach out to us through our Contact Page with details about your piece and we'll let you know how we can help.

Shipping / Delivery / Cancellations / Modifications

Please see our Shipping & Delivery Policies for more information.

Returns & Exchanges

Please see our Returns & Exchange Policies for more information.

How Can I Contact Customer Care?

You can reach us through our Contact page or email us directly at hello@paigeaveri.com