Returns and Exchanges

Your satisfaction means everything to us. If your Paige Averi piece isn't quite what you envisioned, we're happy to work with you.

Website Orders:

Non-personalized items are eligible for refund within 10 days of delivery, provided the following conditions are met:

• Item(s) must be returned in their original packaging
• Item(s) must arrive back to us in the same condition they were sent
• All boxes and pouches must be included
• Item(s) must be unworn, unaltered, and undamaged

Once your return is received, our team will inspect each piece. If any wear or damage is found, a processing fee may be applied to your total store credit.

Please note that original shipping costs are non-refundable, and return shipping fees will be deducted from your credit amount.

Custom Orders:

Personalized or custom items are final sale and cannot be returned. These include any products designed specifically for you with our consultation team, including personalized and custom elements, gemstone choices, initials and metal design choices.

International Orders:

All international orders are final sale.

To initiate a return, please contact us at our contact page with your order number and reason for return. We'll guide you through the process.

Once approved, your refund will be processed to your original method of payment within 5–7 business days.

If you need to exchange an item for a different size, please reach out to us and we'll do our best to accommodate your request. Exchanges are only eligible for website offerings and must be requested within 10 days of receiving your item. Custom items cannot be exchanged, but possibly altered. International purchases cannot be exchanged.

To initiate an exchange, please contact us at our contact page with your order number and request.